Having a virtual phone number is not just a luxury—it’s becoming a necessity. Whether you’re a freelancer, a business owner, or someone who wants to protect their privacy online, a virtual number can be a game changer.
But how do you get one in India? What are the benefits, and which service providers are best? This article answers all your questions in detail.
Let’s dive into everything you need to know about getting a virtual phone number in India.
What is a Virtual Phone Number?
A virtual phone number is a telephone number that is not directly associated with a physical phone line. Instead, it operates through the internet using cloud-based telecommunication systems.
How Does a Virtual Phone Number Work?
Virtual numbers work through Voice over Internet Protocol (VoIP). This means:
- Calls and messages are transmitted over the internet.
- You can receive calls and SMS on your mobile, desktop, or tablet.
- You don’t need a SIM card or a traditional telecom service.
Why is it Called “Virtual”?
The number is “virtual” because it’s not tied to a single device. It can be routed to any phone or software application, giving you flexibility and mobility.
Benefits of Using a Virtual Phone Number
Virtual numbers offer a wide range of advantages, especially for professionals and businesses in India.
1. Privacy Protection
Keep your personal number private while using a virtual one for:
- Online shopping
- Job applications
- Business promotions
2. Professional Image
Using a dedicated virtual number for your business:
- Enhances credibility
- Keeps personal and professional lives separate
3. Cost-Effective
Most virtual phone services are cheaper than traditional telecom plans and come with:
- Free SMS/call options
- International call forwarding
4. Location Flexibility
Virtual numbers can be:
- Local (Indian state-based)
- Toll-free
- International (e.g., US, UK, Canada numbers)
Types of Virtual Phone Numbers
There are various types depending on your use case.
1. Local Virtual Numbers
Assigned with local Indian STD codes like:
- 022 (Mumbai)
- 011 (Delhi)
Best for local businesses wanting to appear closer to their clients.
2. Toll-Free Numbers
Start with 1800 or 1860 and allow customers to call you for free.
Ideal for:
- Customer care centers
- Service-based businesses
3. International Virtual Numbers
Numbers from other countries (e.g., +1 for the USA) that forward to your Indian mobile or VoIP app.
Useful for:
- Freelancers with global clients
- Indian businesses with foreign branches
Top Use Cases for Virtual Phone Numbers in India
Virtual numbers aren’t just for tech geeks—they serve practical needs.
1. Freelancers and Remote Workers
Freelancers can:
- Create a US number for clients abroad
- Use virtual SMS for OTP verification on international platforms
2. Small and Medium Businesses (SMBs)
Businesses can:
- Provide a toll-free support number
- Set up multiple departments with one number (via call routing)
3. Online Sellers and Marketers
For Flipkart, Amazon, or social media sellers:
- Use different numbers for different product categories
- Track leads and campaigns effectively
How to Get a Virtual Phone Number in India (Step-by-Step Guide)
Here’s how you can get a virtual phone number easily:
Step 1: Choose a Service Provider
Select a trusted provider that offers:
- Indian or international numbers
- Voice and SMS support
- App/portal for management
Popular options include:
| Provider | Free Trial | Indian Numbers | International Numbers | SMS Support | Price Range |
|---|---|---|---|---|---|
| Google Voice | No | No | Yes (US only) | Yes | Free |
| TextNow | Yes | No | Yes (US/Canada) | Yes | Free / Paid |
| KrispCall | Yes | Yes | Yes | Yes | ₹699+ |
| MyOperator | No | Yes | No | No | ₹999+ |
| Knowlarity | No | Yes | Yes | Yes | ₹799+ |
Step 2: Sign Up and Verify Identity
Most platforms require:
- PAN or Aadhaar card
- Business registration (for commercial numbers)
- Email and phone verification
Step 3: Choose Your Number Type
Options generally include:
- City-based numbers (for local identity)
- Toll-free (for customer support)
- Mobile virtual number (personal use)
Step 4: Configure Your Account
Set up call forwarding, voicemail, greeting messages, or IVR menus through:
- Web dashboard
- Mobile app
Step 5: Start Using Your Virtual Number
You can now:
- Receive and make calls/SMS
- Set working hours
- Track call logs and analytics
Best Free and Paid Apps for Virtual Phone Numbers
Here’s a list of top apps that work well in India.
1. TextNow
- Free US/Canada number
- Unlimited texting and calls (with ads)
- App available on Android, iOS, and web
2. Dingtone
- Earn free credits by watching ads or referring
- Great for WhatsApp and OTP verification
- Offers Indian and international numbers
3. Google Voice (Limited)
- Works only with a US Google account
- Useful for freelancers dealing with US clients
- Free US number with voicemail and call forwarding
4. 2ndLine
- Great UI and multiple free features
- Ideal for second phone number usage
- Requires VPN for activation in India
What to Look for in a Virtual Number Service Provider
Choosing the right provider is key. Consider these factors:
1. Call Quality and Reliability
Check:
- Server uptime
- Network quality
- Customer reviews
2. Customer Support
Ensure 24/7 assistance for:
- Setup issues
- Billing problems
- Call routing bugs
3. Compliance with Indian Laws
Ensure the provider:
- Follows TRAI regulations
- Offers verified numbers
- Encrypts communication
Can You Use Virtual Numbers for WhatsApp, OTP, and Banking?
Yes, but with some limitations.
1. WhatsApp
You can use virtual numbers to:
- Create multiple WhatsApp Business accounts
- Avoid linking your personal number
Note: Some virtual numbers may not receive WhatsApp OTPs.
2. OTP Verification
Most international numbers won’t work for:
- Indian banking apps
- UPI verification
Use local virtual numbers with SMS support for:
- Flipkart, Swiggy, Zomato
- Instagram, Telegram, etc.
Pros and Cons of Virtual Phone Numbers
Every solution has pros and cons.
| Pros | Cons |
|---|---|
| Privacy & security | Some services block banking OTPs |
| Global accessibility | VoIP may need stable internet connection |
| Cheap international calls | Some numbers get recycled frequently |
| Flexibility across devices | Not all platforms allow virtual numbers |
Tips to Use Virtual Numbers Safely and Effectively
Keep your usage secure and efficient with these tips:
- Always use two-factor authentication (2FA)
- Avoid sharing your virtual number on shady platforms
- Use call analytics to track performance
- Regularly check spam or blocked messages
- Choose a number that aligns with your audience’s location
Conclusion
Getting a virtual phone number in India is easier than ever before. Whether you’re an individual looking for privacy or a business aiming to improve customer communication, a virtual number is a smart and affordable solution.
With many providers offering advanced features like IVR, call recording, SMS, and integration with tools like WhatsApp, the possibilities are endless. Just ensure you pick the right provider, understand your use case, and stay compliant with regulations.
So go ahead—get your virtual number today and embrace a smarter way of calling and texting!